Refund policy

RETURN POLICY for PERISHABLE PRODUCTS:

As a small business selling perishable products, we cannot accept returns of any perishable products and we are not responsible for damaged or lost packages.

• ALL PERISHABLE PRODUCTS ARE FINAL SALE.

• WE ARE NOT RESPONSIBLE FOR ANY DAMAGED OR LOST PACKAGES. 

• Please submit a claim with USPS using your tracking number if you did not receive your package, or it arrived damaged.

• If you experience issues with delivery, please contact USPS with your tracking number, which can be found in the email you received once your package shipped.

• If you need help finding your tracking number, please contact us at elizabeth@txkjn.com and we will be happy to get the tracking information to you ASAP!

 

RETURN POLICY for TRU KJN SWAG:

SWAG RETURNS:

• Swag Return items must be postmarked within 7 days of the delivery date.
• Swag Returns postmarked within 8 - 14 days of delivery date are eligible for store credit only.
• Once the swag return is received by us and inspected, approved returns will be processed within 5 business days.
• After 14 days, we are unable to accept swag returns on any purchases. 
• To complete your swag return, we require a receipt or proof of purchase.

To be eligible for a refund or store credit for your swag return, your item must be:

• Unused and in its original condition.
• In the original packaging and have the original tags still attached (if applicable). 
• Free of smells such as perfume, deodorants, smoke, pets, etc.

The following items are FINAL SALE and may not be returned:

 

• SALE ITEMS: anything discounted more than 25% is non-refundable.
• As mentioned in the Perishable Products section above, all perishable products are FINAL SALE.
• Gift cards.

SWAG REFUNDS: (if applicable)

• Once your swag return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your swag refund request.
• If you are approved, then your swag refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 business days.

LATE OR MISSING REFUNDS: (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at elizabeth@txkjn.com

EXCHANGES: (if applicable)

• We will gladly replace SWAG items if they are defective. Please send us an email at elizabeth@txkjn.com along with a picture of the defective or damaged swag item(s).
• Because we are a small business and our inventory is low, we are unable to exchange items unless they are defective. We simply cannot guarantee that an item you are trying to exchange will still be available when the return package reaches our store. 

If you need a different size/color in an item, you can either:

• Reorder the item in the size/color you need and then send the original item back to us (must be postmarked within 7 days) for a refund.
• Return the item for a refund or a store credit, and if the item is still available, you may then purchase the size/color you need.

SHIPPING ITEMS BACK TO US:

• To return your swag item, you should mail the package to:
  

• Please include a note with your name, order #, and the reason for your swag return with the swag merchandise you are returning.
• You will be responsible for paying for your own shipping costs for returning your swag item. Shipping costs are non-refundable.
• If you receive a swag refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• You may use the shipping carrier of your choice, but we strongly suggest that you should consider using a trackable shipping service or purchasing shipping insurance. You should also keep track of the tracking and/or insurance information. We do not guarantee that we will receive your returned item.

 

DAMAGED ITEMS:
Please inspect your order immediately upon receipt.

• If you believe you have received defective swag merchandise, you MUST contact us within 3 days of receipt.  No exceptions.
• If we do not receive notification that you received defective swag merchandise within 3 days of your receipt, the return will be rejected for exchange, store credit or refund.

If you receive a defective item, please follow these directions:

• Take a photo of the defective swag merchandise that includes the tag in the image still attached (if applicable).
• Email the photo(s) to elizabeth@txkjn.com with "Defective" in the subject line of the email.
• Include the order # and product name of the item in the body of the email along with any further details you think we should know about the condition of the merchandise.

CANCELLATIONS:

• Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.

As a small business, we truly appreciate your understanding of these policies and your support of our business!  Should you have any questions about these policies, please feel free to email elizabeth@txkjn.com!  We will get back with you as soon as possible!